Return and Replacement Policy
Company Name: S.A Textiles
Brand Name: S.T. Shawls
Products: Ladies Shawls, Ladies Stoles
Website: https://satextiles.co.in/
Email: satextiles97@gmail.com
Phone: +91-9888634742
Address: 1st Floor, 2564/3, Mohindra Colony, Near Moti Nagar, Ludhiana, Punjab – 141010, India
At S.A Textiles, we take pride in delivering premium-quality ladies shawls and stoles under our brand S.T. Shawls. Customer satisfaction is important to us; however, due to the nature of textile products, returns and replacements are governed by specific conditions. This policy explains the terms under which returns or replacements may be accepted.
By placing an order on https://satextiles.co.in/, you agree to comply with the terms stated in this Return and Replacement Policy.
There is no single standard return or replacement policy applicable to all products.
Return and replacement eligibility varies from product to product and is clearly mentioned on the respective product listing page.
Customers are strongly advised to review the return/replacement conditions mentioned on each product page before placing an order.
A product may be eligible for return or replacement only if:
The product delivered is incorrect, different from what was ordered.
The product is damaged or defective at the time of delivery.
The product is eligible for return/replacement as per its individual listing policy.
All requests must be raised within the timeframe specified on the product page, typically between 2 to 7 days from the date of delivery.
The following items are generally not eligible for return or replacement unless explicitly stated otherwise on the product page:
Products marked as Non-Returnable or Final Sale
Items damaged due to customer handling, washing, ironing, or misuse
Products returned without original packaging, tags, labels, or invoice
Items showing signs of use, alteration, or wear
Return requests raised after the allowed return window
If your product qualifies as per its listing policy, follow the steps below:
Contact Us
Email us at satextiles97@gmail.com or call +91-9888634742 within the eligible return period.
Provide Order Details
Order ID
Product name and quantity
Reason for return or replacement
Clear images or videos showing the issue (mandatory for damaged/defective items)
Review & Approval
Our team will review your request and respond within 2–3 working days regarding approval or rejection based on the product’s return conditions.
If approved, return instructions will be shared with you.
Pickup may be arranged or customers may be requested to self-ship the product, depending on location and logistics feasibility.
Products must be securely packed to avoid transit damage.
If the return is due to our error (wrong or damaged item), return shipping costs will be borne by S.A Textiles. Otherwise, shipping charges may be deducted from the refund.
Replacement will be provided only if the product is eligible as per its listing.
Replacements are subject to stock availability.
If a replacement is not available, a refund or store credit may be issued instead.
Replacement products are dispatched after receiving and inspecting the returned item.
Refunds (if applicable) will be processed after quality inspection of the returned product.
Refunds are initiated within 7–10 working days of approval.
Refunds are credited to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after confirmation.
Returned products will undergo a strict quality check. S.A Textiles reserves the right to:
Reject the return if the product fails inspection.
Return the product back to the customer if found used, damaged, or altered.
Customers are responsible for:
Carefully reading product descriptions and return conditions before ordering.
Ensuring correct delivery address and contact details.
Inspecting the product at the time of delivery and reporting issues promptly.
S.A Textiles reserves the right to update or modify this Return and Replacement Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Ludhiana, Punjab.
For any queries related to returns or replacements, please contact:
S.A Textiles (S.T. Shawls)
